Master Your Hip-Pocket Skill: Become Indispensable

This summer, while staying in Patna, the capital of my home state, Bihar, we planned a visit to some relatives in Bettiah, my district town. Though there were several travel options, we were advised to take the local train that departed from Patna in the evening. The five-hour journey was made enjoyable by the pleasant weather, thanks to the refreshing rains over the past few days, which filled the air with a cool, soothing breeze.

It had been 18 years since I last traveled on a local train in my state, so naturally, I was excited to experience it again after such a long time. During my journey, I enjoyed interacting with fellow passengers, as I often do. A young man sat across from me, occasionally offering a warm smile. Sensing his friendliness, I greeted him and invited him to join the conversation. I always feel a sense of excitement when engaging with young people, as they represent the hopes and future of our society and the world.

‘What’s your name?’ I asked. ‘Sameer,’ he replied cheerfully. ‘Nice. Where are you headed?’ I inquired further. ‘Motihari. And you, Sir?’ he asked in return. ‘I’m traveling beyond that to Bettiah,’ I replied.

Curious, I continued, ‘So, what do you do for work?’ ‘I’m a Service Advisor at a car dealership, Sir,’ he responded a bit modestly. ‘That’s great. Are you with an authorized dealership or a local garage?’ I asked, drawing on my experience managing the Automotive Aftermarket business at 3M for six years.

With a smile, he said, ‘I’m currently with an authorized dealership, but I used to work at a local service center.’ His enthusiasm grew as he realized my familiarity with the industry.

As our conversation deepened, Sameer shared that he had experience working with nearly every major car brand. He then recounted an interesting story about his transition from a local workshop to an authorized service center.

It turned out that a loyal customer had referred him to the dealership. Curious, I asked, ‘Why did the customer recommend you?’

His eyes lit up as he continued, ‘There was a Hyundai customer who regularly visited our local workshop. He was always satisfied with my service and attitude, and he recommended me to the service manager of a Ford dealership. The customer had recently purchased a Ford and started using their dealership services.’

I could sense he hadn’t fully understood my earlier question, as his answer still didn’t explain why the customer had been so impressed. I pressed further, asking, ‘But why was the customer so happy with your service?’

This time, Sameer’s response hit the mark. ‘Sir, I saved his car and saved him a lot of money,’ he said simply.

Intrigued, I asked, ‘How?’

With modest confidence, he explained, ‘Sir, I can usually pinpoint the exact issue with a car either by inspecting it or driving it for a short time.’ He spoke naturally, seemingly unaware of the remarkable skill he possessed.

‘That’s amazing. Tell me more,’ I urged, eager to hear the full story.

Sameer continued, ‘In most cases, the real problem with a car isn’t diagnosed correctly. Mechanics often suggest multiple fixes, but the underlying issue remains partially unsolved. This frustrates customers and drives up costs while the vehicle’s condition continues to deteriorate.’ His words were filled with the precision and understanding of a true professional, and I was genuinely impressed by his technical expertise and maturity.

The Genesis of a Specialized Skill

‘I used to repair bicycles with my uncle,’ Sameer began, his voice steady as he reflected on his journey. ‘Then I got an opportunity to learn car repair, and I dedicated myself completely. I worked 12 to 14 hours a day because I wanted to master everything. Once I started working on cars, I felt more excitement. I made it a point to truly love what I was doing.

While my colleagues would head home at the end of the day, I stayed back late into the night. When I finished my own tasks, I would help out with my colleagues’ cars, with their permission, after they had left. As I worked on their cars, I slowly began to notice the gaps in their diagnostics. That’s when I made a vow to perfect the skill of diagnosing cars accurately. I wanted to save customers money and preserve the life of their vehicles. Over time, this turned into a passion.’

His eyes lit up with quiet pride as he added, ‘Now, I’m not afraid of losing my job. In fact, I get calls almost every day from dealerships asking me to join them. Customers speak highly of me wherever they go for servicing their cars, and every dealership in the city knows me by now.’

Sameer’s story was nothing short of captivating. His dedication, passion, and relentless pursuit of excellence were evident in every word, and I found myself deeply impressed by his journey.

What Exactly is a “Hip-Pocket Skill”?

Sameer was unaware that he possessed a “Hip-Pocket Skill” due to his lack of formal education. His natural ability to diagnose car issues with precision was what truly set him apart. This hidden talent, developed through dedication and hard work, was exactly what I was trying to uncover during our conversation. It explained why his work intrigued me so much.

A Hip-Pocket Skill is a readily available, practical ability developed through experience, allowing individuals to excel in specific tasks without formal training. It’s a go-to skill that can be relied on when needed, often giving a unique advantage in one’s career or professional life.

These essential skills can encompass both technical expertise and crucial soft skills, ranging from unique problem-solving approaches to effective communication and creative thinking. They may include:

• Simplifying complex tasks
• Fostering consensus in diverse groups
• Employing a logical, efficient approach to challenges

In Sameer’s case, his exceptional ability to diagnose the real problems with cars exemplifies a valuable technical Hip-Pocket Skill that significantly enhances his worth in the automotive industry and boosts his career prospects.

Why Are Hip-Pocket Skills Invaluable? Benefits for Individuals and Organizations

Developing and leveraging hip-pocket skills offers a multitude of benefits for both individuals seeking career growth and the organizations they serve. We can enumerate some of the key advantages here:

• Increased Individual Value: Individuals with specialized Hip-Pocket Skills significantly enhance their worth to organizations by contributing unique expertise, problem-solving abilities, and insightful perspectives that others may lack. This makes them indispensable assets.
• Competitive Edge in the Job Market: These distinct skills set individuals apart in a competitive job market, leading to better job prospects, faster career advancement, and often, higher earning potential. It’s about being the go-to person for specific challenges.
• Improved Customer Satisfaction & Loyalty: Employees equipped with strong, practical problem-solving skills can address customer issues more effectively, efficiently, and with greater accuracy. This directly translates to higher customer satisfaction, stronger loyalty, and positive word-of-mouth.
• Enhanced Team Effectiveness & Collaboration: A greater number of individuals who excel in practical, often overlooked soft skills (like conflict resolution, intuitive understanding of team dynamics, or unique facilitation abilities) can make a truly high-performing team. These skills allow teams to resolve problems uniquely and foster a more harmonious and productive work environment.
• Fostering Innovation and Creativity: Hip-Pocket Skills often stem from unconventional thinking and real-world application. They can lead to innovative solutions, creative approaches to long-standing problems, and breakthrough ideas that can benefit both the organization and its customers, driving progress and efficiency.
• Boosting Customer Retention and Revenue Generation: For organizations, integrating employees with strong hip-pocket skills translates directly into tangible business benefits. This includes improved customer retention due to superior service, increased revenue streams from efficient problem resolution and loyal customers, and greater overall trust from clients. All these factors contribute significantly to long-term organizational success and sustainability.

In a nutshell, individuals with Hip-Pocket Skills become invaluable assets to their organizations. People should instinctively resort to you for a specific problem. Former PepsiCo CEO Indra Nooyi attached huge importance to this skill and often recommended developing it. You can read more about her perspective and success story here.

Practical Steps: How to Cultivate Your Own Hip-Pocket Skill

Developing a valuable hip-pocket skill isn’t about formal degrees; it’s about focused effort and passion. Here’s a structured approach to help you cultivate your own:

Identify Your Passion & Core Strengths:

• Reflect on tasks you genuinely enjoy and excel at, even if they seem minor. What problems do you naturally solve for others? What do people often ask for your help with?
• Choose one skill that resonates most with you or where you see a clear need. Focusing deeply on a single ability will allow you to cultivate true expertise, rather than spreading yourself thin.

Dedicate Consistent Time and Effort:

• Commit to working on this chosen skill with unwavering passion and dedication. This isn’t a casual hobby; it’s an investment in your professional growth.
• Set aside regular, dedicated time to practice and refine it. Make it a non-negotiable priority in your personal and professional development schedule. Consistency is key to mastery.

Utilize Structured Processes for Mastery:

• Set SMART Goals: Define clear, measurable, achievable, relevant, and time-bound goals for your skill development. For example, instead of “get better at coding,” aim for “complete a small Python script for data analysis by the end of next month.”
• Actively Seek and Embrace Feedback: Regularly gather input from mentors, peers, or even customers. Don’t shy away from constructive criticism. Use this feedback to identify specific areas for improvement and to celebrate your progress. Consider joining professional communities related to your skills.
• Reflect, Learn, and Adjust: Periodically assess your development journey. What’s working well? What challenges are you facing? Be flexible and adjust your approach based on what you learn from your practice and feedback. This iterative process accelerates learning.
• Learn from Experts: Read books, take online courses (even free ones), watch tutorials, and observe those who already possess the skill you aspire to master.

The most important thing is to practice your hip-pocket skill consistently in real-life situations or work environments to gain true mastery over it. Just like Sameer, your dedication will eventually make you an indispensable asset.

The Bottom Line: Your Path to Lasting Success

The bottom line is this: with a mastered hip-pocket skill, you truly unlock your full potential. You become an indispensable asset to your organization, highly valued for your unique problem-solving abilities and practical expertise. This journey of focused development is a direct path to lasting professional success and a fulfilling career.

What’s your “hip-pocket skill”? Share your thoughts and experiences in the comments below!